Customer Service

If you have any questions about your order please contact us at susan@susanwhisker.com or +64 (0) 21 265 8085

Company Details

Thank you for using the Susan Whisker.com Trading as Whisker Jewellery on line boutique (“the site”). Please use this section for information about the terms and conditions that govern your use of the site. Secure shopping channel using paypal. All monies are held in a paypal account until the customer is satisfyied with your unique piece of jewellery.

Quality

Every item of Jewelry in the Whisker Jewellery collection has been carefully chosen to represent the highest standards of quality. We travel the world to find the best high-end quality precious and semi-precious stones beads and chains. We make unique, individual pieces of Jewelry.

Returns Policy

For any reason you do not like a piece of Jewellery, simply return it or we can exchange the piece for another. We have a 14-day returns policy; we want you to be happy with your unique piece of jewelry. Remember your money is held in a paypal account for 14 days until you are completely satisfyied.

Our Guarantee

Please be aware that whilst we take great care to accurately describe the jewelry shown on our website, a lot of the items are hand made from natural materials and as such their composition and colour may vary slightly from that shown and are usually in some way unique.

Delivery Time

Delivery time is usually within 1 to 5 days depending on the country, and the piece of jewellery. Diamond rings or bespoke pieces may need up to 14 business days. Contact susan@susanwhisker.com. All pieces of Jewellery are sent Registered post.We are happy to serve our customers. UK and NZ delivery next day service is available.